Get in line ahead of time - Select an Arrival Time

Online Check-in

Save your spot in line and do most of your waiting from the comfort of home

What is Online check-in?

Online Check-in is a free service that allows you to get in line online for Vida Vet Urgent Care and skip the waiting room.Simply select a time that works best for you and your pet and do your waiting from the comfort of home. When you arrive at your selected time. your pet should be seen promptly by a staff member.*

*Please note, we will do our best to see you as close to your designated time as possible, but because our staff must treat pets based on the severity of their condition, your time is not guaranteed.

Wait times vary from 30 minutes to 3+ hours depending on patient care requirements

Click button below to register your pet.

How It works

1. Select a time

On the form to the right, pick a time to visit the urgent care that works best for you and your pet. Fill out the form with your details and submit it. You'll receive a confirmation text and/or email along with any updates about your visit from a staff member.

2. Skip the waiting room

After you submit your info, you'll be prompted to fill in our digital registration forms ahead of your visita Once that's complete, take it easy with your pet from the comfort of home.

3. Visit the urgent care

Head over Vida Vet Urgent Care Close to your selected time slot and you should be seen shortly by a medical professional.

If your pet's symptoms worsen or you believe they are experiencing a life-threatening emergency, please call us at 302-676-VIDA (8432).

Frequently Asked Questions:

How does online check-in work?

You select a time of your choice to let our care team know when you're coming. This allows you and your pet to wait somewhere more comfortable until the check-in time.

Is my reservation time a guarantee?

No, it is not. We will do our best to see your pet when you arrive, but if there are sicker patients ahead of them, they may be seen first.

Are walk-ins still allowed without checking in?

Yes! Walk-ins are always welcome up until 1 hour prior to closing time. You can still check in on arrival, though your wait time may be longer.

What happens if I come to the urgent care without checking in first?

If you have not checked in online ahead of time, you can check in on arrival. We will have signs on the front door and in the lobby with instructions on how to check in. Upon arrival, a technician will triage your pet and determine if they are stable enough to wait or if they need to be seen right away.

How do I know if my pet's condition is critical and needs to be brought in ASAP vs stable and able to wait their turn?

We understand it can be confusing when your pet is sick if they need to be rushed into the hospital or not, so we always encourage you to call us at the hospital and we are always happy to answer your questions.

Do you take pets in the order they are checked in? Are you able to give an estimated wait time for my pet to be seen?

We try to take patients in the order they are checked in but they are also triaged by a three tier system, with priority 1 patients always seen first. Once you check your pet in we will triage them based on the symptoms you've provided and contact you with an estimated wait time. If you believe your pet is experiencing a life-threatening situation, please call us immediately.

  • Priority 1:May survive if life-saving measures are applied. Examples: poisoning, collapse, bloat (GDV), actively seizures, allergic reactions, hit by car, difficulty breathing, urinary tract blockage, and heat stroke.

  • Priority 2:Likely to survive if care is given within hours. Examples: closed fractures, diarrhea, actively vomiting, bowel obstruction, and urinary tract infections.

  • Priority 3:Non-life-threatening conditions. Examples: skin conditions, lameness, abscess, minor wounds, sore eyes/ears, and chronic diseases.

What happens in the event of a true medical emergency?

Please call ahead. Upon arrival, bring your pet to the front door immediately where a staff member will assist you. You will have the opportunity to complete the online check-in and registration process when you arrive.

Myself or someone in my household is immune compromised and we are self-quarantining. Are you able to provide curbside service?

If possible, we ask if someone outside of the household can bring your pet in to be seen. If no one else is available to bring your pet in, we would proceed with curbside service and one of our technicians will wear appropriate PPE when accompanying your pet inside the hospital.

Can I make one reservation for multiple pets?

No. If more than one pets needs to be seen, please fill out the check-in form separately for each pet.

Office Hours

Monday: 12:00pm – 8:00pm (Walk-ins accepted until 7pm)
Tuesday: 12:00pm – 8:00pm (Walk-ins accepted until 7pm)
Wednesday: 12:00pm – 8:00pm (Walk-ins accepted until 7pm)
Thursday: 12:00pm – 8:00pm (Walk-ins accepted until 7pm)
Friday: 12:00pm – 8:00pm (Walk-ins accepted until 7pm)
Saturday: 10:00am – 6:00pm (Walk-ins accepted until 5pm)
Sunday: 10:00am – 6:00pm (Walk-ins accepted until 5pm)

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